Objectives

The goal of this chapter is to provide four different techniques the reader can use to help ensure that the real problem has been defined instead of the perceived problem. These techniques, are finding out where the problem came from using critical thinking, the Dunker Diagram, the statement restatement technique and Problem Analysis.


Learning Resources:

Summary Notes
Interactive Computer Modules: Finding the source of the problem and Troubleshooting 
Professional Reference Shelf 
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