U-M Organizational Competencies

The following courses are designed to support your career and professional development. The columns on the right show the competencies addressed in each course. Competencies are the knowledge, skills, and attributes needed to effectively perform in your role at the University of Michigan.

  Advancing the Mission
(AM)		 Building Relationships/
Interpersonal Skills
(BI)		 Communication
(CO)		 Creative Problem Solving/
Strategic Thinking
(CS)		 Development of Self and Others
(DO)		 Leadership/
Achievement Orientation
(LA)		 Quality Service
(QS)		 Adapting to Change
(AC)
Course Competencies
Advanced Listening Skills   X X   X   X  
Advancing Your Personal Leadership Skills     X   X      
Assertiveness Skills   X X   X      
Basics of Survey Design     X X     X  
Beyond Customer Service: The Next Steps X X X   X X X  
Business Communication: Writing with Power X   X   X X    
Coaching For Great Performance X X         X  
Competencies: A Framework for Employee Success
 X       X X    
Conducting a Successful Employee Selection Process (online) X   X   X X    
Conflict Management: The Fundamental Skills   X X   X      
Creativity and Breakthrough Thinking       X   X X X
Working With Difficult People and Personalities   X X       X  
Delegating for Results X X         X  
Developing Exceptional Customer Service Skills X X X   X X X  
Developing Personal Leadership: Mastering the Art of Empowerment   X X   X      
Difficult Conversations   X X   X   X  
Eat that Frog! : 21 Great Ways to Stop Procrastinating         X X    
Elements of Leadership X X X   X X    
Email and Information Overload: Proactively Managing the Glut         X X    
Enneagram: 9 Ways of Working Smarter   X X   X      
Event Planning: How to Plan a Top-Notch Event X     X X   X  
360° Feedback: A Well Rounded Approach to Performance Management
 X       X X    
Feedback That Works!   X X   X   X  
Finding an Extra Hour Every Day: Time Management and Technology for Busy Professional         X X    
Foundations of Supervision I X X X X X X    
Foundations of Supervision II X X X X X X    
Gossip Stoppers: Creating a Positive Workplace X X X   X   X  
High Impact Teams  X X X   X X    
Improving Your Listening Skills   X X   X   X  
Influencing Management and Peers X X X X X X    
Leveraging Strengths for Organizational Success X X X   X X   X
Managing Confrontational Clients X X X   X X X  
Managing Effective Meetings: Moving Your Group from Chaos to Productivity   X X     X   X
No-Fail E-mail         X X    
Optimizing Your Personal Strengths   X X   X      
Peer Leadership: Getting Results Without Authority   X X   X      
Prepare, Practice, and Present   X X   X X    
Presenting a Professional Image   X X   X X    
Prevent, Resolve, Contain: Stopping Conflict Before it Becomes Destructive X X X X X X X X
Process Improvement: Working “Smart” for Better Results X     X   X X  
Project Management Fundamentals: Creating a Roadmap for Success X X X X   X   X
Proofreading     X   X      
Quick Start for Supervisors: An Overview of Essentials for Your New U-M Role X X X X X X    
Seeing The Glass Half Full: The Art of Optimism   X X   X     X
So, You’re Ready to be a Supervisor?   X X   X X   X
Succeeding with the Myers-Briggs Type Indicator (MBTI)®   X X   X      
Take Charge of Your Career: Discover Your Strengths         X      
Take Control of Your Time: A Guide to Practical Time Management          X X    
Taking Good Notes and Meeting Minutes     X   X   X  
The Art of Managing Multiple Projects and Multitasking   X X   X X X  
Time Management: The Next Steps           X    
Working with Difficult People and Personalities   X X   X   X  
Writing It Right: Grammar     X   X      
Writing It Right: Mechanics     X   X      
Writing It Right: Punctuation     X   X      

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