Conflict Management & Negotiation
- Conflict Management: The Fundamental Skills
- Working With Difficult People and Personalities, aka Working With People You Can’t Stand
- Prevent, Resolve, Contain: Stopping Conflict Before it Becomes Destructive
- Emotional Intelligence: Using Your Emotions Wisely
Conflict Management: The Fundamental Skills
The first step in resolving conflicts successfully is having a knowledge of and ability to use basic conflict resolution skills. This class provides the foundational skills for resolving conflict in any situation.
You will learn to:
- Recognize your natural conflict-handling style
- Identify the causes of conflict
- Determine when “solution thinking” contributes to ongoing conflict
- Use appropriate interpersonal skills to communicate effectively during conflict
- Identify ways to manage your emotions during conflict
You will benefit by:
- Handling conflict with greater ease
- Optimizing outcomes in conflict situations
- Gaining confidence in resolving conflict
Audience:
Anyone needing to improve their conflict management ability
Recommendation for Course Preparation:
Take this class in conjunction with Advanced Conflict Management: Dealing with the Source of the Conflict to raise your confidence and ability to successfully resolve conflict.
Schedule Selection(s) |
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Cost: $139 |
Dates & Times: Tue. 10/13/09, |
| Dates & Times: Wed. 3/17/10, 1:00 p.m. - 4:30 p.m. Code: CMN006 |
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| Dates & Times: Thu. 6/24/10, 8:30 a.m. - 12:00 p.m. Code: CMN007 |
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Working With Difficult People and Personalities, aka Working With People You Can’t Stand
Overcoming the stress experienced when interacting with “difficult” people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts.
You will learn to:
- Identify categories of difficult people and why you perceive them that way
- Find coping strategies to effectively deal with difficult people and personality conflicts
- Prevent the development of problematic relationships
- Identify the source of a dispute and determine what to do about it
- Identify ways to deflect the hostility of others
You will benefit by:
- Expanding your knowledge of personality types and interpersonal relations
- Utilizing skills acquired to diffuse personality conflicts that may arise
- Gaining confidence in handling tough situations
- Maintaining composure and professional language in “hot” situations
Audience:
Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations.
Program Note:
Participants will receive a copy of the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner
Schedule Selection(s) |
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Cost: $179 |
Dates & Times: Fri. 10/2 & 10/9/09, |
| Dates & Times: Wed. 2/10 & 2/17/10, 1:00 p.m. - 4:00 p.m. Code: CMN008 |
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| Dates & Times: Fri. 6/11 & 6/18/10, 9:00 a.m. - 12:00 p.m. Code: CMN009 |
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Prevent, Resolve, Contain: Stopping Conflict Before it Becomes Destructive
Within every conflict are opportunities to stop it before it grows and becomes destructive. This workshop uses the unique viewpoint of The Third Side, as well as other conflict resolution techniques to show when those times occur and how to stop the escalation.
You will learn to:
- View conflict in a unique and empowering way
- Identify the role of “community” members in lessening the conflict
- Recognize the three stages in an escalating conflict
- Spot the issues driving the conflict
- Select the appropriate intervention technique
- Determine when to ask others’ assistance
- Engage others in preventing or lowering the intensity of a conflict
You will benefit by:
- Learning concrete skills to prevent, resolve and contain a conflict
- Determining how to better assist others in solving their conflict
- Becoming more confident in your conflict resolution skills
Audience:
Anyone who is looking for a way to help others prevent and lessen conflicts within a group
Program Note:
Included in the fee for the class is a copy of the book, The Third Side: Why We Fight and How We Can Stop by William Ury.
Schedule Selection(s) |
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Cost: $139 |
Dates & Times: Tue. 11/10/09, |
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Emotional Intelligence: Using Your Emotions Wisely
Pretending we do not have emotions while we are at work is unrealistic. Emotions are part of who we are. Using Daniel Goleman’s Working with Emotional Intelligence, this class will help you learn ways of choosing how to express your emotions, enabling you to be more productive and successful in the workplace.
You will learn to:
- Identify emotional signals that can affect your interactions with others
- Recognize when to wait before expressing how you are feeling
- Channel your emotions constructively during conflict
- Use healthy ‘time-out’ techniques to help you regroup your thoughts
- Deal with difficult situations by expressing yourself intelligently
You will benefit by:
- Developing greater capacity to relate to others in a positive way
- Trusting your emotions and what they teach you
- Increasing personal productivity
- Developing positive relationships within and between units to allow projects to run more smoothly
Audience:
Anyone wishing to understand the power of emotions in creating positive relationships or managing conflict
Schedule Selection(s) |
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Cost: $139 |
Dates & Times: Thu. 3/11/10, |
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